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eVisa SENEGAL
Official service of the Government of Senegal
How can we help you?
A question about your application, your payment or your documents? Search the frequently asked questions, or talk to us.
Three ways to reach us
Choose what suits you. The chat answers day and night; the phone, Monday to Friday, 8 am to 6 pm (Dakar time).
Reply within 24 working hours
By e-mail
Describe your situation, with your application number if you have one.
support@senevisa.com
Mon–Fri 8 am – 6 pm
Phone and WhatsApp
For an urgent situation, call us or write on WhatsApp.
+221 33 869 19 19Frequently asked questions
All questionsWhat is the processing time for an application?
The standard processing time is 72 hours (3 business days)
from complete submission of your application with all required documents.
An express service (24h) is available for an additional fee of 15,000 XOF.
What documents must I provide?
Mandatory documents for all visa types:
- Valid passport (minimum 6 months after planned return date)
- Recent ID photo compliant with ICAO standards (light background, no glasses)
- Proof of travel (round-trip airline ticket or confirmed reservation)
- Proof of accommodation (hotel reservation, invitation letter, etc.)
- Proof of financial means (bank statement for last 3 months, employer certificate)
What payment methods are accepted?
We accept payments by:
- International credit card (Visa, Mastercard, American Express)
- Mobile Money (Orange Money, Free Money, Wave, Wizall)
- Bank transfer (longer processing time)
How long is an eVisa valid?
The validity of the eVisa depends on the type requested:
- Tourist visa: 30 or 90 days depending on your choice
- Business visa: 90 days (single or multiple entries)
- Transit visa: Maximum 5 days
Can I modify my application after submission?
Once your application is submitted and payment is made, you cannot modify it directly.
If you notice a significant error, immediately contact our support service at
support@senevisa.sn indicating your application number.
Depending on the nature of the error and processing status, we may be able to make a modification.
What if my visa application is denied?
In case of denial, you will receive an email notification with the detailed reasons for denial.
You may submit a new application by correcting the issues raised and providing missing documents.
⚠️ Warning: Processing fees are non-refundable in case of denial, as they cover the administrative review of your application.
⚠️ Warning: Processing fees are non-refundable in case of denial, as they cover the administrative review of your application.